Shipping & Delivery
Shipping Info
We put a lot of focus on making sure your items get delivered as quickly as possible. Delivery times vary according to your selected delivery address, availability of your items and the time of day you place your order.
Processing
Once your order is confirmed, we will prepare your items for shipping. Items may take 1-3 business days for processing. While we work hard to ensure your order is prepared for shipping as quickly as possible, some items may have longer processing time . In such circumstances, you will be notified by email of the delay.
Delivery time:
1. The expedited delivery time is about 3-5 business days.
2. The standard delivery time is about 7-15 business days, but the possibility of delay is not ruled out. The specific delivery time is based on the delivery arrangement of the local post office.
3. Delivery time in some countries may take longer, which may take 12-20 business days.
Note: The delivery time is calculated after the order is sent, not after the order is placed.
SHIPPING
Free shipping is available on orders over $79.99. If available, you can choose express shipping for an additional fee.
When choosing express shipping, specific address information in English (including street/block, city, province/state, country, zip code, name, phone number) is required according to shipping regulations.
Order Status
Once you have placed your order, we will update you on the status of your order by email.
Order Confirmation
Immediately after you place your order, we will send you an order confirmation email with a summary of your order and shipping and billing details.
Shipping Confirmation
Once your order has shipped, you will receive a Shipping Confirmation email letting you know your item has left our warehouse. The email contains details about what is included in the shipment as well as a tracking number. To track your package, simply click on the link provided. Note that sometimes it takes 48 hours for the carrier to update the status of the shipment, sometimes longer, and your tracking link may not work immediately. If your order has multiple items, they may be separated into separate packages and shipped on different dates. You will receive a separate Shipping Confirmation for each shipment.
Please note:
Due to the customer's personal reasons (customs clearance, wrong address, unreachable address, wrong phone number), the package was not claimed within the time limit and the package was destroyed. We are not responsible for packages lost or stolen due to the buyer authorizing the package to be left on the front door, neighbor, etc.
Due to the international transportation, some packages may be inspected after arriving at the local customs, and customs duties may be incurred. Therefore, buyers should pay attention to the notice issued by the local customs. Duties are collected by local customs, and the seller has no right to collect any duties from the buyer.
If the package cannot be delivered smoothly due to the buyer's non-payment of customs duties, the seller will not bear any responsibility, and we will not accept any refund requests.